Last September Ligentia ‘remastered’ was launched, and we committed to introduce new digital ways of working across our business.

As we continue to face the current challenges dictated by the spread of COVID-19, not surprisingly working remotely is fast becoming the new way of doing business, making it even more important for us to connect and engage with our customers via our Technology Platform.

We are excited to launch our new Customer Hub. A single platform to educate, inspire and collaborate. We believe Customer Hub will transform the way you work, access your supply chain data and share knowledge amongst your teams.

Comprising of 6 key areas – News, Knowledge Hub, FAQ’s, Quick Links, Analytics and My Documents – you will be able to gain detailed insights into the industry, answers to specific questions and access customer service metrics.

You choose how to connect. The Customer Hub provides seamless integration of multiple communication channels into one place, such as Live Chat, Email, WhatsApp, WeChat, Web and of course Ligentix. This is coupled with real-time analytics to keep your stakeholders fully informed.

Group CCO, Dan Gill explains; “Our priority is to keep all communications across the Supply Chain in a single easy to use platform, and the launch of the Customer Hub does just that. The Hub will integrate shipment details with the flow of information in a single view, meaning customers only have one place to go and no conversations need to happen outside of the platform. We have used the latest in machine learning, optical character recognition (OCR) and artificial intelligence (AI) to automate as much of the process as possible, meaning faster and more accurate responses to our customers. This launch is very much a first step with lots of new features being rolled out this year.”

For FREE access to the Customer Hub click here – then click ‘sign in’. You will be sent your login details via email.

To learn more about how to use Customer Hub and key features click here.

If you have any questions please contact the Customer team.

Today we launched an inventory relief programme to help its general merchandise customers tackle the slowdown in demand by supporting storage solutions at source to alleviate time and stock pressures in the supply chain.

Knowing that organisations are currently facing on-going disruption to their global supply chains, we are offering new and existing businesses free storage, whilst space is available, in all our China warehouses for up-to four weeks.

Daniel Gill, Group CCO, explains; “Our global team are working tirelessly to support our customers to keep their goods moving. However, we know that as factories in China have hit near normal production levels in the past few weeks, organisations are facing the difficult decision to cancel or still ship goods as consumer demand falls due to Covid-19.

That’s why from today, for 4 weeks, we are offering free storage across our warehouse network in China. By taking advantage of our program organisations will be able to gain greater control of their inventory whilst easing the pain of unplanned costs.”

Benefits to storing stock at origin with Ligentia includes:

  • Greater control of inventory
  •  Real time visibility down to SKU level
  •  Inventory control solutions
  •  Reduced pressure on store operations and distribution networks
  •  Ship what you need when you need it without  the constraints of MOQ’s
  •  24/7 accessible technology platform – Ligentix
  • Dedicated point of contact

For more information on how to take advantage of the free storage available in China, please email your enquiry to hello@ligentia.com

 

We are Working Remotely!
Yesterday the UK government announced further planning to delay and flatten the peak of the epidemic COVID-19. Part of their advice was for people where possible to work remotely, stop all non-essential travel, and limit social interaction.

Our contingency planning group continues to prioritise the health and safety of our staff and as such we have taken the decision that all colleagues working in our Glasgow, Leeds, Romford, Bristol, Manchester, Tilbury and Felixstowe offices will work remotely from tomorrow, Wednesday 18th March 2020. The team based at London Heathrow warehouse will remain in place whilst our facilities are fully operational. If government regulations no longer allow for the warehouse to operate we will update our customers.

The good news is that due to our Technology Platform our teams will be able to stay connected to each other and our customers to ensure we operate at normal levels.

Warehousing Measures
Our warehouse facilities within the UK and internationally remain open and several safety measures have been implemented. Robust hygiene controls have been introduced and contingency planning is in place if colleagues need to self-isolate.

UK Hauliers
UK hauliers are working collaboratively to implement community wide safety planning. We are requesting that all customers take note of the below and advise the Ligentia customer team of any concerns:

Electronic and Paper POD
Due to the nature of COVID-19, the virus can be spread through interaction with objects that have been handled by those who carry the virus. drivers on arrival and departure from all sites must interact with staff in order to complete paperwork, and confirm the delivery was completed. This is an identified area of risk and we understand that more and more sites are not wanting to get involved in this aspect of the collection/delivery. With this in mind, we respectfully request that any electronic or paper POD that is completed and signed by the driver only, is accepted by customers as confirmation of the delivery, waiting times etc.

Site Rules
We would also request that all drivers are permitted to remain in their vehicles while on any customer premises. At several sites that our drivers attend, on arrival they are asked to use communal waiting rooms. In the current climate, we do not believe that this is the safest option, and therefore believe that drivers should be allowed to follow the ‘social distancing’ policy and remain isolated in their vehicles for the duration of their time on sites. We understand that this may cause a change to current site rules, but due to the unprecedented situation we find ourselves in, we request your understanding in this matter.

We expect the crisis to disrupt global supply chains for several months. Proactive emergency planning in collaboration with the Ligentia Customer teams is imperative at this time to successfully keep your goods moving.

As we receive new information we will continue to update our website as well as post on social media.