These are our internal values, arrived at via extensive research and consultation with people from the whole of our organisation:
Our loyalty is about the emotional and intellectual bonds we forge with customers and colleagues alike. Our loyalty is evidence of our wholehearted commitment to our customers and our business. It enables us to forge relationships that will stand the test of time.
We treat people the way we would hope to be treated, showing empathy and kindness and being courteous in all aspects of our interactions with others. By being respectful in our thoughts and our actions, our behaviour will please others and contribute to the spirit of partnership that is core to our brand.
Honesty is about being truthful, open and direct. We are trustworthy and reliable. We are honest about what we can and will deliver and we are dedicated to fulfilling our promises. This is one of the fundamental reasons our customers value and rely on our advice and service.
Teamwork is about working together and combining our contributions to achieve our goals. We co-operate with colleagues and customers to deliver effective solutions and we plan and co-ordinate our activities together, in order to achieve the best possible results.
Our customer focus begins with a deep and insightful understanding of each customer’s business. Exercising our knowledge and experience, we demonstrate empathy in our dealings with customers and colleagues and we work with tenacity and dedication to deliver. We never lose sight of what is important to our customers and this guides every aspect of our operation.