- Why Ligentia
- What we do
- How we help
The solution covers end-to-end PO management and critical path visibility, supplier management and origin services, freight forwarding, customs clearance entry into Australia, and container delivery solutions spanning Myer’s Australian DC locations
Having worked with their existing provider for 12+ years, Myer – Australia’s largest department store chain and importer of a broad range of products from fashion to homewares and food – and was looking for some fresh thinking.
Myer felt that they no longer knew what good looked like and were seeking a new partner with a strong reputation for innovation. In 2020 Myer invited Ligentia to take on the management of its international supply chain with the objective to improve supply chain efficiency, increase vendor compliance and deliver added value and critical path visibility.
Myer’s requirements were complex – they were seeking innovation, but to ensure the solution could be up and running as quickly as possible, the technical solution needed to replicate its existing set-up – including 12 separate integrations with their internal systems.
From day one, we made a number of enhancements to Myer’s supply chain operations, including:
The original implementation was delivered with a significant focus on risk management, including the following measures:
Value added services offer further efficiencies for Myer
In addition to the technical solution, Ligentia provides value added services to further optimise Myer’s supply chain. Delivered at our 4 dedicated hubs (Shanghai, Shenzhen, Mumbai and Port Kelang), and crucial to the vendor compliance support that we provide, these services include:
Myer Central Logistics works closely with our customer success team on the ground in China to anticipate and mitigate volume spikes. However, there are strategies in place to ramp up output for peak periods such as Christmas and other promotional trading windows.
Our requirement for an International freight partner had to marry up with the Myer Customer First Plan and our move into becoming a data driven business. Ligentia’s commitment to proven technology and supply chain visibility, combined with their customer hub and people approach, made it an easy decision for us. Ligentia’s freight and OVAS services coverage from Asia, Sub-continent and European origins, provides Myer with a dependable and agile supply chain platform to deliver our directly sourced products into Australia effectively and with transparent efficiency.
In the second year of the partnership, we supported the customer in shipping, storing and distributing 5,290TEU into Australia. What’s more, the customer has benefitted from:
Following a successful first two years of the engagement, Ligentia continues to identify new areas for improvement, with the aim of reducing technical complexity (where this is possible) and driving further innovation so Myer can extract even greater value from their supply chain.