- Why Ligentia
- What we do
- How we help
The Works is the UK’s leading family-friendly retailer of value gifts, arts, crafts, toys, books and stationery. With 530 stores nationwide and a strong multi-channel proposition, its purpose is to inspire reading, learning, creativity and play – making lives more fulfilled. As well as physical stores, The Works has a full-featured online store that allows customers to shop how they want, when they want, seven days a week.
Having supported the business with its UK-bound shipments from China, India and Taiwan, the Ligentia team was asked to help with the digital transformation of The Works’ supply chain.
The Ligentia team has helped us to transform our international supply chain through supplier collaboration and world-class PO visibility, which was even more crucial in the uncertain times of Covid. The Works are always looking at ways to continue offering our customers the best possible experience in our 530 stores and on our ecommerce platform. Ligentia, through their technology and operation, are adding significant value in all areas of our business.
In the midst of a heavily disrupted shipping market, The Works was facing a number of challenges while preparing to ship high volumes of stock into the UK in advance of the Christmas period. It needed a technology-driven solution that could replace existing manual processes and drive better ways of working.
Specific challenges included:
After a two-month implementation period, Ligentia supported The Works in launching the Ligentix supply chain management platform.
For The Works, the platform delivers:
This digital solution has delivered benefits such as: