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Customer Hub Goes Live!

Last September Ligentia ‘remastered’ was launched, and we committed to introduce new digital ways of working across our business.

As we continue to face the current challenges dictated by the spread of COVID-19, not surprisingly working remotely is fast becoming the new way of doing business, making it even more important for us to connect and engage with our customers via our Technology Platform.

We are excited to launch our new Customer Hub. A single platform to educate, inspire and collaborate. We believe Customer Hub will transform the way you work, access your supply chain data and share knowledge amongst your teams.

Comprising of 6 key areas – News, Knowledge Hub, FAQ’s, Quick Links, Analytics and My Documents – you will be able to gain detailed insights into the industry, answers to specific questions and access customer service metrics.

You choose how to connect. The Customer Hub provides seamless integration of multiple communication channels into one place, such as Live Chat, Email, WhatsApp, WeChat, Web and of course Ligentix. This is coupled with real-time analytics to keep your stakeholders fully informed.

Group CCO, Dan Gill explains; “Our priority is to keep all communications across the Supply Chain in a single easy to use platform, and the launch of the Customer Hub does just that. The Hub will integrate shipment details with the flow of information in a single view, meaning customers only have one place to go and no conversations need to happen outside of the platform. We have used the latest in machine learning, optical character recognition (OCR) and artificial intelligence (AI) to automate as much of the process as possible, meaning faster and more accurate responses to our customers. This launch is very much a first step with lots of new features being rolled out this year.”

For FREE access to the Customer Hub click here – then click ‘sign in’. You will be sent your login details via email.

To learn more about how to use Customer Hub and key features click here.

If you have any questions please contact the Customer team.

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