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Key Performance Indicator (KPI)

Key Performance Indicator (KPI) refers to specific and quantifiable metrics used to measure and evaluate the success and progress of an organisation, department, project or individual in meeting their goals and objectives. KPIs are chosen based on the strategy, goals and objectives of an organisation. The use of KPIs enables organisations to track their performance, measure the effectiveness of their processes and make data-driven decisions to improve performance and achieve their goals.