Back to Customer Stories

ICON Health and Fitness

Keeping the global supply chain in great shape.

 

Racheal Sharp – ICON Europe

ICON Health & Fitness is the name behind well-known workout equipment brands including NordicTrack, Weider and ProForm. The business has a reputation for quality and performance built over 26 years.  Home-fitness equipment is sold via high-street retailers such as Argos and JJB, but goods are sourced overseas and imported into the UK.

Racheal, the [job title] has been with the company for many years and has a long-standing relationship with Sarah, her Ligentia Account Manager.  Sarah has always been at the end of the phone to resolve shipping queries and provide advice and guidance. But now their person-to-person contact is supported by a wealth of information and data held within Ligentix – Ligentia’s proprietary freight forwarding and supply chain management software.

For Racheal, Ligentix means that all the information she needs to keep on top of day-to-day supply chain management is only ever a couple of clicks away.  Whether it’s looking at the warehouse calendar, or accessing paperwork relating to a specific job, all the information is organised and ready to view.  The system works by exception – presenting items in need of attention as a priority to view, which helps with workload.  This helps logistics processes to run smoothly and allows both Racheal and Sarah to focus in on any priority tasks

Typically, ICON relies on ocean freight due to the size of their products and desire for the most cost-effective solution.  On rare occasions, disruption in supply can necessitate the use of air-freight – but Racheal and her team at Ligentia take these kinds of challenges in their stride.  With a working relationship that is underpinned by years of knowledge there are very few scenarios that the working partners haven’t seen or dealt with before.

Looking ahead, ICON are continuing with plans to grow the business.  Racheal comments: ‘It’s good to know that I can take excellent service on my freight management for granted.  Ligentix puts the information I need at my fingertips, and I know that my account manager is only ever a phone call away, if I have a question or a problem that needs solving. I really value the honesty in the relationship.  Sarah will tell me what’s achievable and by when.  Because there’s no flannel, the job gets done with minimum fuss and no nasty surprises – which is just the way we like it.’

Let us show you how we can put better information at your finger tips and surround you with a team that totally know their stuff. Get in touch now and let’s start the ball rolling.

Back to Customer Stories

Reydon Sports

Two fast-moving import businesses – one total commitment to customer care.   Frank Doherty, Managing Director – Reydon Sports &…

Read more.

ICON Health and Fitness

Keeping the global supply chain in great shape.   Racheal Sharp – ICON Europe ICON Health & Fitness is the…

Read more.

Jaffé Feathers

High-end fashion and couture, zero drama freight   Ben Jaffe – Jaffe Feathers Ben Jaffe runs a family business that…

Read more.