Customer Service – Import Sea Freight

About us

Ligentia is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

The role

Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and dynamic team player to join our Customer Success team!

Reporting to the Senior Customer Success Manager, you will be part of a team that’s committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you’ll create a seamless experience for our valued customers.

Tasks and responsibilities

• Resolve customer queries within defined Service Level Agreements (SLA’s)
• Work with global Customer Success teams to resolve problems
• Manage customer expectations
• Purchase order management
• Respond to customer enquiries regarding bookings, new orders, status updates, tracking, billing and transport
• Liaise with overseas agents for booking controls
• Preparation and management of reports

Skills and experience

• Knowledge of freight forwarding
• Minimum 3 years’ experience in a Customer Success/Account Manager role within freight forwarding is highly regarded
• Customer service skills and customer management skills through email and phone
• Cargowise experience an advantage
• Moderate excel skills an advantage
• Talent for simultaneously managing numerous relationships
• Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA’s

Why join us:

• Work from home on Fridays
• Brand new corporate workspace
• Generous salary package plus bonus opportunity
• Employee wellbeing program
• Onsite parking
• Join a well-established organisation which promotes a culture of professional and personal development

To apply, please email careers_anz@ligentia.global. For more information about how we process your data please visit our candidate privacy policy.