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Import Operator

  • Ligentia
  • Heathrow, England (Hybrid), United Kingdom
  • Full time
  • Freight operations

We’re looking for an Import Operator, to be based at our office in Heathrow. To manage designated accounts as part of the Heathrow import ocean team, coordinating the movement of shipments, performing customs clearances, and developing the business relationship between the company and customers.

We work as one team striving to achieve excellence, so you’ll be motivated to develop strong relationships with our Commercial, Warehouse and Transport teams to ensure efficient and effective handling of shipments.

Key Responsibilities

  • End-to-end working knowledge of ocean freight processes and procedures.
  • Developing relationships with clients and providing excellent customer service.
  • Dealing with internal teams to ensure client KPIs are achieved and exceeded.
  • Shipment profitability and margin management.
  • Negotiation and relationship-building with suppliers.
  • Managing your portfolio of customers in line with agreed operating procedures.
  • Creating customer-specific reports.
  • Good market awareness.
  • Working as part of a team and providing support and cover for colleagues during absences.

Skills & Knowledge

  • Strong background in forwarding / logistics.
  • Experience in a similar role.
  • Dedicated to providing high levels of customer service.
  • Team player.
  • Robust time-management and organisational skills.
  • Confident and articulate communicator.
  • Excellent commercial acumen.
  • Proficient in using MS Office.
  • Knowledge of Cargowise would be an advantage.

Our Working Environment

We offer a hybrid working environment, requiring at least 3 days a week in the office for collaboration and team meetings.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

To apply, please email For more information about how we process your data please visit our candidate privacy policy.