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Operations Manager

  • Ligentia
  • Manchester, England (Hybrid), United Kingdom
  • Full time
  • Freight operations

Reporting to Regional Manager – North, the Operations Manager will pro-actively manage and oversee the Manchester Import and Export Operations teams. You’ll provide the full range of needed support and leadership to the Import and Export Supervisors to ensure the general day to day criteria & KPI’s are achieved in a quick & effective manner for all accounts. 

 Key Responsibilities 

  •  Oversee the Billing, costing and arrangements of goods consignments, and to ensure Customs Clearances are obtained and deliveries are made in good time. 
  • Assist the team in full import & export processes for all shipments & accounts, from start to finish. 
  • Liaise with oversees partners, offices and agents and develop strong relationships. 
  • Drive personal development and best practice with your team by sharing clear direction, task management and reporting.  
  • Confidently lead pieces of work and rallying the team to focus on achievable outcomes with pragmatism and enthusiasm.  

Key Skills & Experience 

We are seeking an individual who shares our passion for delivering excellent customer service coupled with the drive to support and mentor a team of operational Freight Forwarders and supervisors.  

 In addition, you’ll come to us with: 

  •  Hands on experience within the Freight Forwarding industry with a strong background in either Air, Sea, or Road Freight movements for both exports and imports. 
  • Experience with Customs procedures is also important and knowledge of CSN, Destin8 is required. 
  • Prior supervisory or management experience, leading a team of high-performing individuals to deliver on targets.  
  • Prior working knowledge of Cargowise would be ideal.  
  • Strong communication and stakeholder management skills.  

 Our Working Environment 

 We offer a hybrid working environment, requiring at least 3 days a week in the office for collaboration and team meetings.  

 To apply, please email people@ligentia.global. For more information about how we process your data please visit our candidate privacy policy.

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.